Troubleshooting Diagnostic Sheet:
If your refrigerator seems to have a cooling issue, please download the appropriate diagnostic sheet, fill it out as completely as possible, email it to our support team (email@example.com) for evaluation. If you could take a photo of the controller with the information on the display panel, that will be very helpful as well. And, don't forget to provide us your order number or purchase proof.
1. Dual Zone Refrigerators diagnostic sheet-dual zone .xlsx
2. Single Zone Refrigerators diagnostic sheet -single zone.xlsx